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Rie is here for you if you didn't find what you were looking for in the FAQ.
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E-mail: rie@gopublic.dk
FAQ
How do I reset my password?
Click “Forgot password?” on the login page. You’ll receive an email with a link to set a new one. If you don’t receive the email within a few minutes, check your spam folder or contact IT support.
Where can I find templates for presentations, reports, and proposals?
Go to Resources > Templates in the main menu. All branded templates for PowerPoint, Word, and PDF are available there.
How do I submit vacation or time off requests?
Use the HR Self-Service tool under the “My Page” section. Select “Request Leave” and fill in the required dates and type of absence.
Can I access the intranet from home or mobile?
Yes. The intranet is accessible from anywhere with your login credentials. It's optimized for mobile too—just log in via your phone browser.
Who do I contact for IT issues?
Visit Support > IT Helpdesk. You can submit a ticket, chat with a technician, or find quick fixes in the IT FAQ.
How do I update my contact details or profile information?
Click on your name in the top-right corner, then go to Profile Settings. You can update your phone number, title, department, and profile photo.
What’s the best way to share news with the whole organization?
Go to News > Submit an Article. Your post will be reviewed by Internal Comms before it’s published on the front page or in the weekly newsletter.
Is there a staff handbook or onboarding guide?
Yes! New hires and current employees can find it under HR > Onboarding & Policies. It covers everything from values to benefits to code of conduct.
How do I book meeting rooms or company resources?
Use the Room & Resource Booking tool found under Tools. You can check availability, book a space, and even request AV equipment.
Where can I find the latest company news?
The front page of the intranet features all internal announcements. You can also subscribe to the Weekly Digest under your profile settings.
How do I submit a suggestion or idea to management?
Visit Feedback > Share an Idea to submit anonymously or with your name. Suggestions are reviewed monthly by leadership.
Can I update or create a team page on the intranet?
Yes. If you're a team lead, you can request edit access under Tools > Team Page Editor. Need help? Contact the Intranet Admin Team.
What’s the process for ordering new office supplies?
Use the Procurement Portal under Tools. Orders need approval from your team lead before being processed.
Where do I find policies on remote work or hybrid setup?
Go to HR > Policies & Guidelines. You'll find documents covering work-from-home setup, expectations, and safety standards.
How do I report inappropriate behavior or a concern anonymously?
Use the Whistleblower Channel found under Compliance. Your report is encrypted and sent directly to HR and Legal.
What tools or platforms do we use company-wide?
Visit Resources > Tech Stack for an overview of tools, login guides, and onboarding materials (e.g., Microsoft 365, Slack, Miro, etc.).
How do I update our team’s org chart or structure?
Contact HR via the Org Chart Request form under HR Tools. They'll help you update roles, reporting lines, or team descriptions.
